Last Updated: 6 March 2025
Thank you for supporting Persatuan Ban Foo Kuala Lumpur dan Selangor (Ban Foo Kuala Lumpur and Selangor Organisation) (PPM-021-10-30012009). As most of our offerings are virtual, we have specific guidelines regarding refunds and returns.
1. Offerings and Donations
All offerings and donations made through our website (KLSEL.bf-m.org.my) are voluntary and used for religious and charitable purposes. Due to the nature of these offerings, all contributions are non-refundable. This includes but is not limited to:
- Sutra recitations
- Light offerings
- Blessing ceremonies
- Other spiritual services
Once an offering has been processed, it cannot be canceled or refunded.
2. Modification or Cancellation of Offerings
In rare cases where unforeseen circumstances prevent us from fulfilling a scheduled offering (e.g., temple closure, event rescheduling), we may adjust the offering date or method. If any major changes occur, we will notify you using your provided contact information.
3. Physical Products (If Available)
Occasionally, we may offer physical products related to Buddhist practice (e.g., prayer beads, incense, books). Our return and refund policy for these items is as follows:
3.1 Returns Eligibility
You may request a return or exchange only if:
- The item received is defective or damaged.
- You received the wrong item compared to what was ordered.
Returns must be requested within 7 days of receiving the product. The item must be in its original condition and packaging.
3.2 Non-Returnable Items
The following items are non-returnable:
- Items that have been used or damaged due to personal mishandling.
- Digital products, such as eBooks or downloadable content.
- Offerings and donations (as stated in Section 1).
3.3 Return Process
To request a return, please contact us at info@klsel.bf-m.org.my with your order details, reason for return, and supporting photos if applicable. We will review your request and provide further instructions.
4. Refund Policy
4.1 No Refund for Offerings and Donations
As all offerings and donations are voluntary and used immediately for religious purposes, they are strictly non-refundable.
4.2 Refund for Physical Products
For eligible returns (see Section 3.1), refunds will be processed as follows:
- If the product is out of stock, a full refund will be provided.
- If the item is returnable, refunds will be issued once we receive the returned item in its original condition.
- Refunds will be credited back to the original payment method within 7-14 business days.
5. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
Persatuan Ban Foo Kuala Lumpur dan Selangor (Ban Foo Kuala Lumpur and Selangor Organisation)
Email: info@klsel.bf-m.org.my
Phone: 03-7802 8401
By proceeding with an offering or purchase, you acknowledge and agree to this Refund and Returns Policy.